Shipping policy
FREE Shipping
GoPetPlace provides free shipping on every order, no ifs, ands or buts!
This includes trackable standard delivery using Australia Post as our carrier which means we can deliver to your PO BOX or Parcel Locker. At times we may elect to fulfil your order with another provider at our discretion.
If you need your item in a hurry, rest assured that most items have an option for an Express Post service. You can select this option during check out for an additional fee.
98% of all orders received during business hours are dispatched from our warehouse in Moorabbin (Victoria) within 24 hours. In some instances this may take a little longer. If we suspect that your order will be delayed, we will contact you as soon as possible using the contact information you provided on your order or store/online account profile.
Free Shipping/Delivery Terms
Delivery is free on every order. If you return an item because you changed your mind or ordered the wrong product, the return postage back to us is at your cost. If an item is faulty, damaged or not as described, we cover the return postage — see our Returns & Refund Policy for details.
Authority to Leave (ATL)
Although we do not recommend leaving orders unattended when not home to accept delivery, you may request this service with any delivery. You may do this by placing a short note, such as; 'Please leave order if not home', in the order comments section found on our checkout page.
Australia Post Safe Drop
Tracking notifications now provide you the option to specify Safe Drop where the order will be left in the Safe Drop location specified unless, in the judgement of the carrier, it is exposed to passers-by or the weather, in which case the parcel will be carded for a Post Office collection.
Please Note:
- By choosing to provide the carrier with ATL, or by selecting 'Safe Drop', we will not be able to offer any further assistance if your order is lost or subsequently goes missing after it has been deemed delivered by the carrier. The associated risk in leaving parcels unattended is borne by the customer.
- Please ensure suitable provisions are in place to handle your delivery when it arrives. Our freight costs do not cover instances whereby the driver cannot complete delivery due to unforeseen problems preventing delivery.
- Due to restricted operating hours from Australia Post, we are unable to dispatch orders on weekends or public holidays. Public Holidays may also cause a delay in the delivery of your order.
International
At this stage we do not ship to areas outside of Australia.
Delivery Times Estimator
Please see the following tables for an indication as to the delivery timeframes as provided by Australia Post. For more information on the specific postcodes which constitute the respective destinations, please refer to the following document from Australia Post website.
Standard Post - Delivery Timeframe
| Destination | Days (approx) |
| Sydney Metro | 2-3 |
| NSW Country | 4-5 |
| Canberra | 3-4 |
| Melbourne Metro | 2-3 |
| VIC Country | 3-4 |
| Brisbane Metro | 2-5 |
| QLD Near Country | 3-6 |
| QLD Far Country | 4-7 |
| Far North QLD | 6-8 |
| Far North QLD Remote | 8-13 |
| Adelaide Metro | 2-3 |
| SA Country | 3-5 |
| Perth Metro | 4-5 |
| WA Country | 5-8 |
| WA Country Far | 8-10 |
| Tasmania | 2-4 |
| Tasmania Remote* | 3-6 |
| Darwin | 4-6 |
| Alice Springs | 4-7 |
| NT Other* | 13-14 |
Express Post - Delivery Timeframe
| Destination | Days (approx) |
| Canberra | 1 |
| Sydney Metro | 1 |
| NSW Outer Metro | 2 |
| NSW Other | 2-3 |
| NSW VIC Border | 2 |
| NSW Rural | 2-3 |
| Melbourne Metro | 1 |
| VIC Other | 1 |
| VIC Rural | 2 |
| Brisbane Metro | 1 |
| QLD Gold Coast | 1 |
| QLD Outer Metro | 2-3 |
| QLD Other | 2-3 |
| QLD Rural | 3-4 |
| Adelaide Metro | 1 |
| SA Other | 2-3 |
| SA Rural | 3-4 |
| Perth CBD | 1 |
| Perth Metro | 2 |
| WA Other | 3-4 |
| WA Rural | 4-6 |
| Tas Metro | 1 |
| Tas Devonport | 1-2 |
| Tas Country | 2-3 |
| Tas Remote | 4 |
| Darwin & Katherine | 3-4 |
| Alice Springs | 4-5 |
| NT Rural | 4-5 |
